FAQ

Holds FAQ specific data

If I want to terminate the Account Subscription, How will I get my data?

On submitting the request for termination/closure of your account subscription and payment of the dues whatsoever, you will be provided with option to download and export all the required data stored on our system as a backup with-in 48-72 working hours.
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Can I terminate my Account Subscription at any point of time? What are the Liabilities?

There is no liability/obligation, except that you have to clear all the existing invoices and pay for the number of bookings done till date as per the agreed rate and slab or the minimum monthly commitment, whichever is higher. In case of GDS account...
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What API versions are supported for existing Integrated suppliers

Below is the list of supplier and corresponding API versions available with ecareIBE as pre-integrated Service : Flights Supplier Name API Version Remarks & Additional Info. Amadeus Galileo Mystifly Travelfusion Spicejet Indigo GoAir Spicejet Riya...
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Details for Payment Gateway Merchant Sign-up

Below are the details which can be shared with the Payment Gateway while signing up Operating System (Windows, Linux): Linux (CentOS) Interface (ASP, ASP.Net, PHP, Java, Perl) : Java Name and version of Web Server: Nginx 1.6 Name and version of Application...
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What all services ecareIBE supports?

ecareIBE currently supports Flight, Hotels, Bus and Car Hire.  A pre-defined set of suppliers for these services are preintegrated with ecareIBE.
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Is purchase price refundable?

No, you can avail a 7 day trial period to evaluate the suitability to your business. Post the trial period, no such claim can be made for the refunds. Kindly contact the sales team if you wish to exercise this option before signup.
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Is my data safe, secure and Isolated?

Yes, data security is our highest priority. We employ numerous redundant data safety systems to ensure that all of our subscribers data, receives the highest level of protection possible.
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Will you ever look at our company’s data? Or share it with any one?

Your data is owned by you and is only access by your authorized team only. If required, it is access by our support/technical team with your express permission only for the purpose of assisting with tech support related questions. For analytical purpose,...
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Will I need to procure the APIs from suppliers of you will do it for us?

We are just a technology partner/provider and are not involved in any of the commercials with any of your suppliers. Yes, You need to acquire the API from your suppliers and we can help you configure the same on the portal. Most of the suppliers release...
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Is support and training included in the cost and How do we get support?

Inclusive support hours are as per the package opted, however additional support and training hour packages can be purchased as per the Need. We provide all the detailed manuals for each of the modules and suggest you read the manuals to reduce the support...
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